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10888: How To Contact Drake Support


Software Help Generally

How do I contact Drake Support?

For questions about Drake Tax Software, you can contact Drake Support by phone or email. You may find email especially useful for more complex questions.

Support Hours:

Drake Support Hours, 2016–2017
December 2, 2016 – April 19, 2017 April 20 – December 1, 2017
Monday – Friday: 8 a.m. – 10 p.m. EST Monday – Friday: 8 a.m. – 9 p.m. EST
Saturday: 8 a.m. – 6 p.m. EST Saturday: 9 a.m. – 5 p.m. EST

 

Support phone numbers and email addresses:

Department phone fax email
General support 828-524-8020 828-349-5718 Support@DrakeSoftware.com
Accounting 828-349-5900 828-524-9549 Accounting@DrakeSoftware.com
Software Conversion 828-349-5546 - Support@DrakeSoftware.com
Spanish Support 828-349-5500 - Spanish@DrakeSoftware.com
Sales 800-890-9500 - Sales@DrakeSoftware.com
Feedback - -
Feedback@DrakeSoftware.com

Note: Support email can be sent directly from the software. A very extensive list of email support addresses, including those for state-specific support, is available in the Drake Software Support Address Book at Help > Email in the software.


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