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12131: E1 Visa Prepaid Card Program FAQ


EPS

E-1 Visa Prepaid Card Program FAQ (2016 Filing Season)
 

 

Choose from the following FAQs regarding the E-1 Visa prepaid card: 1.   What is the E1 Card program?2.   How does the E1 Card program work?3.   What is the cost to the taxpayer? 4.   How does a tax office enroll?5.   Does it cost to enroll in the E1 Card program?6.   Can a taxpayer be denied for the E1 Card?7.   How does the taxpayer use funds from their E1 Card?8.   Can the taxpayer add funds to the E1 Card?9.   Can a taxpayer get a personalized E1 Card?10. What are the fees for the instant-issued E1 Card? 11. What are the fees for a personalized E1 Card?12. Is there a maximum amount of funds that can be loaded onto the E1 Card?13. Are there limits for withdrawing funds from the E1 Card?14. Does the E1 Card expire?15. Who does the customer call with questions about their E1 Card?16. Who does the tax preparer call with questions about the E1 Card?17. Why am I getting a Bad ack with an E-1 Card? 

 

What is the E1 Card program?

A preparer can only offer the E1 Card Program in conjunction with EPS/TPSC Financial. This program provides the E1 Card as an additional disbursement method to the taxpayer.

How does the E1 Card program work?

If a taxpayer chooses to have their refund put onto an E1 Card, the preparer chooses the E1 Visa Card on the EPS/TPSC bank screen in Drake Software. The preparer will fill out the required information and activate the card. Once the activation is accepted, they will hand the taxpayer the instant-issued E1 Card. The preparer will also fill out the contact information if the taxpayer chooses to be notified via text and/or email once funds are available on their E1 Card. Funds will be available on their E1 Card within 1-2 hours after EPS receives payment from the IRS.

What is the cost to the taxpayer?

It is completely FREE for the taxpayer to receive their funds onto an E1 Card through the e-Collect program. For the e-Bonus and e-Advance programs, the fee will be $35 like all other products. 

How does a tax office enroll?

When the tax office fills out their bank application with EPS at https://eom.drakesoftware.com, they are given the option of offering the E1 cards as a disbursement option.

Does it cost to enroll in the E1 Card program?

No, there is no cost to participate in the E1 Card program.

Can a taxpayer be denied for the E1 Card?

Everyone with valid identification will be accepted.

Obtaining Your Card: The USA PATRIOT Act is a federal law that requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to reasonably identify you. We may also ask to see your driver's license or other identifying documents at any time.

How does the taxpayer use funds from their E1 Card?

Funds can be accessed four different ways:

  • Shop at any retailer that accepts Visa debit cards
  • ATMs
  • Banks (using over-the-counter cash withdrawals)
  • Pay bills online

Can the taxpayer add funds to the E1 Card?

Yes, they can add funds two different ways in addition to bank product loads:

  • Have their paychecks direct deposited onto the card (form included in their initial E1 Card envelope)
  • They can load cash at any Green Dot MoneyPak Universal Reload, Western Union or Visa ReadyLink locations.

Can a taxpayer get a personalized E1 Card?

Yes, a taxpayer can request a personalized card by calling the number on the back of their card or, if they load any funds to the card outside of a tax related event they will automatically be sent a personalized card. Personalized cards typically arrive within 7-10 days. The instant issue card can still be used until the taxpayer activates the new personalized card.

What are the fees for the instant-issued E1 Card?

  

What are the fees for a personalized E1 Card?

  

Is there a maximum amount of funds that can be loaded onto the E1 Card?

$20,000 is the maximum amount that can be loaded onto a card from a tax related event or a payroll direct deposit. Limits on cash loads from any approved load network will vary based on the individual load network.

Are there limits for withdrawing funds from the E1 Card?

Yes, the customer can access up to $5,000 from the E1 Card per day ($2,500 of which can be from an ATM). The maximum amount per ATM transaction is $600, but subject to the local ATM limits, which may be less.

Does the E1 Card expire?

Yes, the instant issue card expires 12-31-2017. The personalized card expires after 3 years (as long as there is activity on the card).

Who does the taxpayer call with questions about their E1 Card?

e-Collect & e-Bonus customers should call the number on the back of the card which is 1.866.331.8756.

e-Advance and TPSC customers should call the number on the back of the card which is 1.866.331.8748.

Who does the tax preparer call with questions about the E1 Card?

E1 Card Program Information: 1.484.546.2241

Why am I getting a Bad ack with an E-1 Card?

In a return with an E1 card, a "Bad" acknowledgement indicates the add on fee in the return doesn't match my bank application.

Code: 7040

Message: Add On fee does not match bank app, expected 39.00

If your add on fee on the return matches your EPS bank application, then this acknowledgement is occurring because you have selected the option to charge all taxpayers the same fees regardless of bank product, but you are located in a state that does not require it.

This same-fees option is on the Setup > Options > Administrative Options tab (Admin login required). Under Bank Products, it is the field Charge ALL taxpayers the same fees. Clear the option if you are not in a restricted state (click the Program Help link for more information about this option and a list of restricted states). This issue occurs with the E1 card because there is no fee ordinarily associated with it and this option requires a fee to be included.

Contact Drake Support at 828.524.8020 if you cannot resolve this issue.


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