12131: E1 Visa Prepaid Card program FAQ

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  • E1 Visa® Prepaid Card program FAQ


    What is the E1 Card program?

    A preparer can only offer the E1 Card Program in conjunction with EPS Financial. This program provides the E1 Card as an additional disbursement method to the taxpayer.

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    How does the E1 Card program work?

    If a taxpayer chooses to have their refund put onto an E1 Card, the preparer chooses the E1 Visa Card on the EPS bank screen in Drake Software. The preparer will fill out the required information and activate the card. Once the activation is accepted,they will hand the taxpayer the instant-issued E1 Card. The preparer will also fill out the contact information if the taxpayer chooses to be notified via text and/or email once funds are available on their E1 Card. Funds will be available on their E1 Card within 1-2 hours after EPS receives payment from the IRS. Card.

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    What is the cost to the taxpayer?

    It is completely FREE for the taxpayer to receive their funds onto an E1 Card this year.

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    How does a tax office enroll?

    After the tax office fills out their bank application with EPS at www.drakesupport.com, they are given the option of offering the Elite program which includes E1 cards.

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    Does it cost to enroll in the E1 Card program?

    No, there is no cost to participate in the E1 Card program. (There is a small shipping charge from EPS).

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    Can a taxpayer be denied for the E1 Card?

    Everyone with valid identification will be accepted.

    Obtaining Your Card: The USA PATRIOT Act is a federal law that requires all financial institutions to obtain, verify, and recordinformation that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to reasonably identify you. We may also ask to see your driver's license or other identifying documents at any time.

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    How does the taxpayer use funds from their E1 Card?

    Funds can be accessed four different ways:

    - Shop at any retailer that accepts Visa debit cards
    - ATMs
    - Banks (using over-the-counter cash withdrawals)
    - Pay bills online

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    Can the taxpayer add funds to the E1 Card?

    Yes, they can add funds two different ways in addition to bank product loads:

    - Have their paychecks direct deposited onto the card (form included in their initial E1 Card envelope)
    - They can load cash at any Green Dot MoneyPak Universal Reload, Western Union or Visa ReadyLink locations.

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    Can a taxpayer get a personalized E1 Card?

    Yes, a taxpayer can request a personalized card by calling the number on the back of their card. Or, if they load any funds to the card outside of a tax related event they will automatically be sent a personalized card. Personalized cards typically arrive within 7-10 days. The instant issue card can still be used until the taxpayer activates the new personalized card.

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    What are the fees for the instant-issued E1 Card?

    Card Activation Fee FREE
    Card Issuance Fee FREE
    Monthly Fee - first 60 days FREE
    Customer Service Calls (first 3)
    (3 total - Live Agent and Automated Voice Response) FREE
    Signature Transaction Fee FREE
    Signature Transaction Decline FREE
    PIN Transaction Decline FREE
    Bill Pay Fee (electronic) FREE
    Online Account Access FREE
    Text and Email Alerts FREE
    Monthly Fee - after first 60 Days $2.95 per month
    Live Agent $1.95 per call
    Automated Voice Response $1.95 per call
    PIN Transaction $0.50 per transaction
    ATM Withdrawal $2.50 per transaction
    ATM Balance Inquiry Fee $1.00 per transaction
    ATM Decline $1.00 per transaction
    Over Counter Withdrawal 1.5% per transaction
    Card to bank transfer $2.50 per transaction ($250 max)
    Bill pay - check $2.50 per transaction ($250 max)
    Bill Pay Check Cancel $9.95 per request
    Paper statement $5.00 per request
    Replacement Card $9.95 per card
    Balance refund $10.00 per request
    Express shipping $40.00 per request
    Foreign Exchange Fee 2% per transaction
    Card Cancellation Fee $15.00 per request
    - See Cardholder Agreement for complete list of fees.

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    What are the fees for a personalized E1 Card?

    Card Activation Fee Free
    Card Issuance Fee Free
    Personalized card shipped Free
    Signature Transaction Fee Free
    Signature Transaction Decline Free
    PIN Transaction Decline Free
    Bill Pay (Electronic) Free
    On-Line Account Access Free
    Text and Email alerts Free
    Automated Voice Response balance inquiry Free
    Monthly Fee $2.95 per month
    Automated Voice Response
    (2 free Live Agent OR Automated Voice Response calls per month) $0.50 per call
    Live Agent $1.95 per call
    PIN Transaction $0.50 per transaction
    ATM Withdrawal (2 free per month) $1.95 per transaction
    ATM Balance Inquiry Fee $1.00 per transaction
    ATM Decline $0.50 per transaction
    Over Counter Withdrawal 1.5% per transaction
    Card to bank transfer $2.50 per transaction ($250 max)
    Bill Pay - check $2.50 per transaction ($250 max)
    Bill pay check cancel $9.95 per request
    Paper statement $5.00 per transaction
    Replacement Card $9.95 per Card
    Balance refund $10.00 per request
    Express shipping $40.00 per request
    Foreign Exchange Fee 2% per transaction
    Card Cancellation Fee $15.00 per request
    - See Cardholder Agreement for complete list of fees.

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    Is there maximum amount of funds that can be loaded onto the E1 Card?

    $20,001 is the maximum amount that can be loaded onto a card from a tax related event or a payroll direct deposit. Limits on cash loads from any approved load network will vary based on the individual load network.

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    Are there limits for withdrawing funds from the E1 Card?

    Yes, the customer can access up to $5,000 from the E1 Card per day ($2,500 of which can be from an ATM). The maximum amount per ATM transaction is $600, but subject to the local ATM limits, which may be less.

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    Does the E1 Card expire?

    Yes, the instant issue card expires 12-31-2013. The personalized card expires after 3 years (as long as there is activity on the card).

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    Who does the customer call with questions about their E1 Card?

    The number on the back of the card which is 1.866.331.8756

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    Who does tax preparer call with questions about the E1 Card?

    E1 Card Program Information: 1.484.546.2241

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    Last update 10.22.12

    The E1 Visa Prepaid Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC.






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    Last Modified:1/3/2014

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