10368: ABCvoice Information

ABCvoice is a paid service offered by Versicom Communications (https://www.versicomcorp.com/) that enables your clients to call the toll-free ABCvoice Tax Infoline and get their return and refund check status at any time of day. The service works with single and multi-site offices using information from your online EF database at Drake.

When your client calls the toll-free number, ABCvoice accesses the client's information and plays a status message. For example:

• Return has been transmitted to the IRS
• Awaiting bank approval
• Direct Deposit coming from the IRS

To hear a sample of how ABCvoice works, call toll-free (866) 730-2274 (en Español (866) 931-1040) and enter a test number (111-11-1111, 222-22-2222 through 999-99-9999).

Because clients call a toll-free ABC number rather than your office, you don't have to purchase new hardware or phone lines.

The service requires installation of an ABCvoice utility on your computer that uploads client status information from your online EF database to ABCvoice. In addition to the utility, multi-site office service requires the download and use of a CSV file available at your online database at Drake Support. To download this file, login at support.drakesoftware.com and go to Reports > ABC Voice File Download. Click Create and Download the ABC Voice File and save the file to your computer where you can find it. Make sure your multi-site configuration is accurately set up within Drake Tax.

For more information or to purchase and set up the service, contact ABC at 800-222-8170 or go to https://www.versicomcorp.com/.  For help using the ABCV screen in Drake Tax, see Related Links below.