Knowledge Base

10849: Letters - Text And Keywords Not Printing

Letters Setup

Why don't some text or keywords on the first lines of result letter print as expected?

Any text or keyword entered on the first two lines of a result letter may not display or print. In other letters (e.g. a pre-season letter) text entered on the first lines may display, but keywords do not function and instead display as text.

When using the Client Communications Editor to edit a letter, a safe practice is to avoid inserting text or keywords in the top two lines. Move your keyword or text to the third line or below.

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