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10888: Contacting Drake Support


Software Help Generally

How do I contact Drake Support?

For questions about Drake Software products and services, you can contact Drake Support by phone, email, or chat.

Support Hours:

Drake Support Hours, 2021–2022
December 3, 2021 – April 19, 2022 April 20, 2022 – December 1, 2022
Monday – Friday: 8 a.m. – 10 p.m. EST Monday – Friday: 8 a.m. – 9 p.m. EST
Saturday: 8 a.m. – 6 p.m. EST Saturday: 9 a.m. – 5 p.m. EST

Holidays

Drake Support will be closed on the following days (2021-2022): 

  • Christmas Eve & Christmas Day (observed 12/23/2021 through 12/26/2021)
  • New Year's Day (observed 12/31/2021 through 01/02/2022)
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veteran's Day
  • Thanksgiving Day & the day after Thanksgiving
  • Christmas Eve & Christmas Day (2022)

Support phone and fax numbers, and email addresses:

Department Phone Fax Email
General Support (828) 524-8020 (828) 349-5701 Support@DrakeSoftware.com
Drake Accounting Software (DAS) (828) 349-5908  DAS@DrakeSoftware.com 
 Hosting on Right Networks (828) 349-5556 - RNHosting@DrakeSoftware.com
Software Accounting (828) 349-5900 (828) 524-9549 Accounting@DrakeSoftware.com
Software Conversion (828) 349-5546 - Support@DrakeSoftware.com
Spanish Support (828) 349-5500 - Spanish@DrakeSoftware.com
Sales (800) 890-9500 - Sales@DrakeSoftware.com
Feedback - -
Feedback@DrakeSoftware.com
Education  - - Education@DrakeSoftware.com
 Password Help (828) 349-5506  - -

 

Note: Support email can be sent directly from the software. An extensive list of email support addresses, including those for state-specific support, is available in the Drake Software Support Address Book at Help > Email in the software.

Chat support is available under Help > Drake Chat Support

See Service Resources for additional information. 


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