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11071: TPG Bank Product - EF Message 5433


How do I clear EF Message 5433 on a TPG bank product? The phone number and extension are correct.

EF Message 5433 states:

INVALID PHONE NUMBER: A valid phone number is required for the taxpayer to qualify for a bank product.  The phone number entered on this return is not valid

Return to screen 1 and enter a valid phone number for the taxpayer.     

TPG file specifications do not permit a phone extension. You will have to remove the daytime or evening phone number extensions for taxpayer and spouse on screen 1.

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Last Modified: 8 Months Ago