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11114: Drake Documents - NeatDesk Scanner Problem


Drake Documents

I cannot get my NeatDesk scanner to scan from Drake Documents; why? 

Except for the NeatConnect, NeatDesk scanners do not use TWAIN compliant drivers and thus will not work with Drake Documents (previously Drake Document Manager or DDM). NeatConnect specifications indicate TWAIN compatibility, so they will function with Drake Documents.

If you are using a NeatConnect scanner, you may need to select Turn off scanner interface under on the Setup > Options menu of Drake Documents for the scanner to function properly. 

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