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11638: Drake e-Sign In Person - Signature Pads


Printing Setup

How can I use a signature pad in Drake Tax?
 

Drake Tax supports electronic signature pads in Enhanced View and in Print Mode of Basic View. This feature allows taxpayers and tax preparers to digitally sign a variety of documents such as bank applications, authorization forms, and consent forms using a signature pad. See the web page Drake E-Sign for more information about signature pads. See the instructional video E-Sign, for a demonstration. 

Key Benefits:

  • The e-signature process is fully integrated in Drake, making it easy to incorporate into your existing workflow.
  • e-Signatures are authentic, tamper-proof, and securely bound to the document.
  • When you email the return PDF or copy it to a CD (or other storage media) to give to your taxpayer, the signature remains intact.
  • Drake e-Signature eliminates the need to print, sign, and scan back in to Drake Documents, saving valuable time.

How it Works:

In View mode in a return (or Basic Print Mode), you select one or more documents or a set of documents and use the Sign toolbar icon to save them as an e-sign PDF in the client's Drake Documents folder. The process creates an e-sign PDF with blank digital signature fields. After the documents are saved, e-signing can be completed from within either Drake Tax or Drake Documents using a signature pad or, for preparers, the Rubber Stamp option. Standard PDF printing options are available, such as watermarking and password protection. See Related Links below for a more detailed process. 

Limitations:

  • If Alternative Electronic Signature is selected in the preparer's setup, the ERO's PIN must be blank when the e-sign documents are saved. Client signature fields are not affected.
    • Preparer digital signature fields are not created in a document when a preparer's alternative electronic signature is set up and the ERO's PIN signature is entered on the PIN screen.
    • Once a document is saved with preparer signature fields, these conditions don't affect the preparer's digital signature using a signature pad or the Rubber Stamp option.
  • Only forms permitted by the taxing authority can be e-signed. In an individual return, for example, Form 8879 (e-file authorization) can be e-signed but the return itself cannot. See Related Links below for a list of return types and e-sign forms.
  • Once a signature is applied to a document, it cannot be changed. If an erroneous signature is applied, you must start over and re-select the documents to be signed.

Recommended Signature Pads:

Drake Tax supports the use of the Topaz signature pads in Drake18 and prior. Starting in Drake19, both Topaz and Scriptel® signature (ProScript model) pads are supported. Other signature pads may function in Drake Tax, however, they have not been tested. If you purchase a different signature pad, it may require further installation steps or software adjustments to perform correctly. If you need assistance with a signature pad that is not listed below, please consult the supplier's instructions. 

Topaz

There are three types of Topaz pads that have been tested with Drake Tax. See the Topaz Drake Private Webstore to order. All pads are available with USB connection, with additional options. See Drake e-Sign for more information. 

  • SigLite 1x5 - This pad accepts a signature, but only displays the signature on the computer screen as the user is signing.
  • SigLite LCD 1x5 - This pad allows the signer to see the signature on the pad while signing.
  • SigGem LCD 1x5 - This pad is considered more durable as it has a tempered glass, digitizing pen, and carries a longer warranty.
Type Model Price Notes
SigLite 1x5  T-S460-HSB-R $98.00  USB, not backlit
SigLite 1x5 T-S460-BSB-R $149.00  Serial*, not backlit
SigLite LCD 1x5 T-L460-HSB-R  $175.00  USB, not backlit
SigLite LCD 1x5 T-LBK460-HSB-R  $195.00  USB, backlit 
SigLite LCD 1x5 T-LBK460-BSB-R  $215.00  Serial*, backlit
SigGem LCD 1x5 T-L462-HSB-R  $275.00  USB, not backlit    
SigGem LCD 1x5  T-LBK462-HSB-R  $295.00  USB, backlit 
SigGem LCD 1x5  T-LBK462-BSB-R  $315.00  Serial*, backlit

Scriptel®

There are four types of Scriptel® ScripTouch® pads that have been tested with Drake Tax. Visit the Scriptel Private Drake Webstore to order or review more detailed product information. See Drake e-Sign for more information about the e-sign in-person process. All pads have a USB interface, durable casing, mounting holes, non-slip rubber feet, active battery-free pens, and are less than 1" tall. All of these Scriptel ScripTouch signature pads are "Citrix Ready" meaning that they are compatible with Drake Hosted. Other features are summarized below by model: 

Slimline LCD

ST1570 ProScript

Compact LCD

ST1550 ProScript

Slimline 1x5

ST 1475 ProScript

MagStripe LCD

SC-ST1526 ProScript or EasyScript*
$239 with a 3-year warranty $219 with a 3-year warranty $98 with a 2-year warranty  $319.00 with a 3-year warranty
Full-Featured Portable with removable cables Lowest Cost Removable cables and Magnetic Strip
Glass LCD screen with back light Glass LCD screen with back light No signature display on pad Glass LCD screen with back light
No-Scratch Glass No-Scratch Glass Rugged Signing Surface  No-Scratch Glass
Wide palm rest No palm rest Wide palm rest
Snap-in pen tray No pen holder Snap-in pen tray Snap-in pen tray

*See Related Links below for required setup on the EasyScript model. 

For more detailed questions about the Scriptel pads, contact Scriptel support via email at support@my.scriptel.com, or by phone at (844) 972-7478. 

Drake Tax Setup:

USB, not backlit
USB, not back
  1. Install the signature pad to your computer following manufacturer’s instructions.
  2. Go to Setup > Printing > E-Signature Setup. 
  3. The E-Signature Setup dialog box appears showing the Preparers listed in Setup > Preparers. The Has Signature column indicates if a signature has been setup.
  4. Select a preparer and click Sign.*
  5. The Preparer Signature Capture dialog box opens and the preparer can sign the pad. If a signature had previously saved for this preparer, it will be erased and a new one can be created.*

 

  • If the Preparer Signature Capture box is not displayed, locate the icon on the task bar. 
  • Individual preparer signatures can also be accessed  in Setup > Preparers. Select a preparer and click Setup Signature.
  1. When the signature is satisfactory, click Save. Click OK to exit, or select another preparer and repeat the steps above to set up their e-signatures. 
  2. Go to Setup > Preparers and select a preparer whose signature has been set up.
  3. In the Use PIN for section, uncheck Alternative Electronic Signature. This preparer will now be using their stored digital signature on all documents able to be e-signed, such as the 8879.
  4. If you prefer to keep Alternative Electronic Signature checked, you must enter a date in the PIN screen of the return to generate the 8879, but do not enter the ERO PIN until all applicable documents have been e-signed. If the ERO PIN is entered, you will not be able to e-sign the 8879 or other forms

The feature described above is a “rubber stamp” option that allows a preparer to apply a digital signature to PDF documents. Taxpayers must sign applicable documents individually and cannot save a signature for batch application.

*If the signature pad is not recognized, you may get a pop-up message that says "No Compatible Signature Device Detected." Check to make sure that the signature pad is connected to your computer, then click OK. Click Setup. The Sign Options window opens. Ensure that the correct options have been chosen based on the pad that you are using (tables below).

Desktop Setup

If you use Drake Tax on the desktop, select the options indicated for the correct model of signature pad that you use. Drake Hosted users continue below.

Model Number

Check Signature pad has LCD?

Check Use USB?

Select Use Com Port?

Enter Com Port Number?1

T-S460-HSB-R

No

Yes

No

No

T-S460-BSB-R

No

No

Yes

Yes

T-L460-HSB-R

Yes

Yes

No

No

T-LBK460-HSB-R

Yes

Yes

No

No

T-LBK460-BSB-R

No

No

Yes

Yes

T-L462-HSB-R

Yes

Yes

No

No

T-LBK462-HSB-R

Yes

Yes

No

No

T-LBK462-BSB-R

Yes

No

Yes

Yes

T-LBK460-HSX-R

Yes

Yes

No

No

T-S460-HSX-R

No

Yes

No

No

ST1570 ProScript

Yes

Yes

No

No

ST1550 ProScript

Yes

Yes

No

No

ST1475 ProScript

No

Yes

No

No

Drake Hosted Setup

If you use Drake Tax in Drake Hosted, select the options indicated below for the correct model of signature pad that you use: 

Model

Check Signature pad has LCD?

Check Use USB?

Check Use Com Port?

Enter Com Port Number?1

USB Redirect needed?2

T-S460-BSB-R

No

No

Yes

Yes

No

T-LBK460-BSB-R

No

No

Yes

Yes

No

T-LBK462-BSB-R

Yes

No

Yes

Yes

No

ST1570 ProScript

Yes

Yes

No

No

Yes

ST1550 ProScript

Yes

Yes

No

No

Yes

ST1475 ProScript

No

Yes

No

No

Yes

1. Identifying the Com Port

 The signature pad must be installed - connected to your computer - to identify the COM port it uses. After the signature pad is installed,

  1. Open the Device Manager via the Control Panel on your Windows machine.
    • In Windows 10, you can access the Device Manager by typing device manager in the Search field on the Windows toolbar, selecting Device Manager from the search list and pressing Enter.
  2. In Device Manager, locate Ports (COM & LPT). It has Communications Port listed with a COM port number at the end. Note the COM number:

    If more than one communications port is displayed, contact Drake Support, (828) 524-8020, for assistance in determining which COM port the signature pad uses.
  3. Close Device Manager and open Drake Tax in Drake Hosted.

When you launch Citrix and have a signature pad connected, you will likely get a message "Citrix Workspace has detected one or more devices connected to your computer. To connect the devices to your session, click here." Click on the message and log in to Drake19. Then, to set up your signature pad and enable the USB redirect function, complete the following steps: 

  1. Locate the Citrix icon in the system tray (beside the clock). 
    • Note: You may have to show hidden icons.
  2. Right-click on the Citrix icon and select Connection Center
  3. The Citrix Connection Center is displayed, click on Devices on the right.

  1. Choose Manage Devices.

 

  1. Under the Devices tab, locate your signature pad. Check the Redirect box to the right of the ​signature pad name to enable the USB redirect function.

  1. Click Apply and OK to exit the window.

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