Knowledge Base

11692: Program Shuts Down When Calculating

Options Setup

When I try to calculate or print a return the program stops responding and gives me this error: "You have performed an illegal operation and the program will shut down." How can I fix this?

Go to Setup > Options > Calculation & View/Print and uncheck the option Audible notification of calculation error messages and set the Pause option for calculation to either Always after calculation or After view or print only.

Note:  There have been past reports that this problem may be caused by security software, such as Trend Micro PCCillan, Kaspersky, and possibly Panda.

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Last Modified: 8 Months Ago