I can’t get Drake Documents to recognize my Fujitsu ScanSnap scanner.
Drake Documents (previously Drake Document Manager or DDM) requires a scanner that is TWAIN compliant. ScanSnap scanners use proprietary software that is not TWAIN compliant. ScanSnaps do not work with Drake Documents or any other application that relies on this widely-used industry standard for communication with a graphic device such as a scanner or digital camera.
Fujitsu makes other scanners that are TWAIN compliant, such as the Fujitsu fi-6130 Sheet-fed Scanner, which will work with Drake Documents.
If you are using Drake Hosted, refer to the Citrix Ready Marketplace to verify that your device is also compatible with Citrix.