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11907: Configuring an Antivirus


Firewalls, Antiviruses, etc.

Why is my antivirus (security) software giving me an error on Drake Tax files stating that they are infected?

An antivirus software may erroneously identify a Drake Tax file as a threat. This is often referred to as a “false positive.” An antivirus (AV) program installed on your computer usually loads at startup and runs in the background. The AV program examines files and registry entries to identify malicious software. AV programs will occasionally identify a Drake file as a threat.

Deleting vs. Quarantining

Often, the AV software will display a dialog box identifying the file. If the dialog box offers a choice between “quarantining” a Drake file and deleting it, select quarantine, which allows you to restore the file later. If you delete the file, it will have to be replaced with the assistance of Drake Support.

.DLL Files

When a Drake Tax file is quarantined or disabled, you may not see the effect until you try to do something in Drake Tax that requires that file. The most common AV targets are .DLL files. The missing file could affect almost any Drake Tax function, from logging in to calculating a return.

Executable files

You may receive a message that the file cannot be found. Sometimes an executable file can become quarantined. You may be able to add an exclusion for the file (listed below) on your antivirus program, or restore it from quarantine.

Drake 18-21  C:\DRAKEYY\DDM\DRAKEDM.EXE
 C:\DRAKEYY\DDM\DRAKESCHEDULER.EXE
 C:\DRAKEYY\DDM\GRUNTWORX.EXE
 C:\DRAKEYY\DDM\SFP.EXE
 C:\DRAKEYY\DDM\BACKUPRESTOREGUI.EXE
 C:\DRAKEYY\DDM\BACKUPRESTOREWATCHER.EXE
 C:\DRAKEYY\FT\DRAKEYY.EXE *change YY for the year (i.e. 21 for Drake21)
 C:\DRAKEYY\FT\DRAKECM.EXE
 C:\DRAKEYY\FT\DRAKESCU.EXE
 C:\DRAKEYY\FT\DRKCHAT.EXE
 C:\DRAKEYY\FT\DSTART.EXE
 C:\DRAKEYY\FT\TAXSEARCH.EXE
 C:\DRAKEYY\FT\UPMANUAL.EXE

Drake 17 & 16   C:\DRAKEYY\DDM\DRAKEDM.EXE
 C:\DRAKEYY\DDM\DRAKESCHEDULER.EXE
 C:\DRAKEYY\DDM\GRUNTWORX.EXE
 C:\DRAKEYY\DDM\SFP.EXE
 C:\DRAKEYY\DDM\BACKUPRESTOREGUI.EXE
 C:\DRAKEYY\DDM\BACKUPRESTOREWATCHER.EXE
 C:\DRAKEYY\FT\DRAKE1YY.EXE
 C:\DRAKEYY\FT\DRAKECM.EXE
 C:\DRAKEYY\FT\DRAKESCU.EXE
 C:\DRAKEYY\FT\DRKCHAT.EXE
 C:\DRAKEYY\FT\DSTART.EXE
 C:\DRAKEYY\FT\TAXSEARCH.EXE
 C:\DRAKEYY\FT\UPAUTO.EXE
 C:\DRAKEYY\FT\UPMANUAL.EXE

Drake 15  C:\DRAKE15\DDM\DRAKEDM.EXE
 C:\DRAKE15\DDM\DRAKESCHEDULER.EXE
 C:\DRAKE15\DDM\GRUNTWORX.EXE
 C:\DRAKE15\DDM\SFP.EXE
 C:\DRAKE15\FT\BACKUP15.EXE
 C:\DRAKE15\FT\DRAKE15.EXE
 C:\DRAKE15\FT\DRAKECM.EXE
 C:\DRAKE15\FT\DRAKSCU.EXE
 C:\DRAKE15\FT\DRKCHAT.EXE
 C:\DRAKE15\FT\DSTART.EXE
 C:\DRAKE15\FT\TAXSEARCH.EXE
 C:\DRAKE15\FT\UPAUTO.EXE
 C:\DRAKE15\FT\UPMANUAL.EXE

Drake 14   C:\DRAKE14\DDM\DDMCUR.EXE
 C:\DRAKE14\DDM\DRKDMS.EXE
 C:\DRAKE14\DDM\DRAKESCHEDULER.EXE
 C:\DRAKE14\DDM\GRUNTWORX.EXE
 C:\DRAKE14\DDM\SFP.EXE
 C:\DRAKE14\FT\DRAKE14.EXE
 C:\DRAKE14\FT\UPAUTO.EXE
 C:\DRAKE14\FT\UPMANUAL.EXE
 C:\DRAKEDDM\PTCHMGR2.EXE

Drake 13  C:\DRAKE13\DDM\DDMCUR.EXE
 C:\DRAKE13\DDM\DRKDMS.EXE
 C:\DRAKE13\DDM\GRUNTWORX.EXE
 C:\DRAKE13\DDM\SFP.EXE
 C:\DRAKE13\FT\DRAKE13.EXE
 C:\DRAKE13\FT\UPAUTO.EXE
 C:\DRAKE13\FT\UPMANUAL.EXE
 C:\DRAKE13\FT\SCHINTER.EXE
 C:\DRAKEDDM\PTCHMGR2.EXE
 C:\DRAKEDDM\PTCHMGR.EXE

Drake 12  C:\DRAKE12\DDM\GWJOBCHECKER.EXE
 C:\DRAKE12\DDM\SFP.EXE
 C:\DRAKE12\FT\DRAKE12.EXE
 C:\DRAKE12\FT\UPAUTO.EXE
 C:\DRAKE12\FT\UPMANUAL.EXE
 C:\DRAKEDDM\PTCHMGR2.EXE
 C:\DRAKEDDM\PTCHMGR.EXE
 C:\DRAKEDDM\SNDPRTL.EXE

Drake 11   C:\DRAKE11\FT\DRAKE11.EXE
 C:\DRAKE11\FT\UPAUTO.EXE
 C:\DRAKE11\FT\UPMANUAL.EXE
 C:\DRAKEDDM\PTCHMGR2.EXE
 C:\DRAKEDDM\PTCHMGR.EXE
 C:\DRAKEDDM\SNDPRTL.EXE 

Drake 10 & 9   C:\DRAKEYY\FT\DRAKEYY.EXE
 C:\DRAKEYY\FT\UPAUTO.EXE
 C:\DRAKEYY\FT\UPMANUAL.EXE
 C:\DRAKEDDM\PTCHMGR.EXE

Drake 08 & Prior   C:\DRAKEYY\FT\DRAKEYY.EXE
 C:\DRAKEYY\FT\DNLDMGR.EXE

Troubleshooting:

Sometimes an AV program will simply disable a Drake Tax file without notice, so diagnosis can be difficult.

  • Identifying the targeted file is an important step in resolving an AV problem.
  • If you are able to reboot your computer in Safe Mode or Safe Mode with network, and the problem disappears, then: 
    • a firewall is a prime suspect, but
    • an existing problem caused by an AV will probably persist. If an AV has already disabled a Drake Tax file, the problem caused by the missing file will continue even if the AV isn’t running.
  • If you can identify and open the AV and view event logs, you may be able to identify the file that the AV is targeting.
  • If it is an executable file, follow the AV program's steps for adding an exclusion or allowing the file to function. 

Resolution:

Call Drake Support for assistance at 828.524.8020. Resolving this problem requires that both:

  • the AV supplier corrects the AV virus definition; and
  • after the AV definition has been corrected, you restore or replace the file.

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