Knowledge Base

12757: Invalid Login Message When Updating Software

Installing Updates

When I try to get updates I get the error “Invalid Login.” What should I do?

Remove the password that has been entered in Setup > ERO & Account Information. Re-enter the case-sensitive password. In Drake15 and prior, your 2012-2015 e-file password is entered. Starting in Drake16, the new e-File password must be entered. Both may be retrieved by going to Drake Software Support > Account > e-File Password.

Note that the password is case sensitive and does not contain any spaces. If copying and pasting from your My Account page, make sure that you do not copy any blank spaces. 

If you cannot resolve the problem, please contact Drake Support at (828) 524-8020.

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