I want to print an organizer for a file that I password protected last year. When I type in the password as requested, I receive an error. What do I do?
8-character limit. Password length for a client file is limited to 8 characters. If you enter more than eight characters at the prompt when printing an organizer for a password-protected client file, the entry is rejected even if the first eight characters match the password. Count the number of characters in the password you entered.
Case sensitivity. The password is case-sensitive. For example, if you created the password as "WEDOTEST" but enter it as "wedotest", the password is rejected.
If the problem persists, contact Drake Support at (828) 524-8020.