Knowledge Base

13785: Drake15 - Basic View Forms Display a Gray Screen

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When I try to view a form in Basic View, all I see is a gray screen. 

To resolve this issue, right click anywhere in the gray area in Basic View in Drake15, point to Zoom Percentage and choose a percentage from the drop menu.

A setting in Drake14 allows for two page view in Basic View:

If two page view is still selected in Drake14  when you first open Drake15 and view a return in Basic View (regardless whether Drake14 is open), you see what appears to be a blank or gray screen. Changing Drake14 settings does not resolve the problem. You must select a Zoom Percentage in Drake15 Basic View.

If you need further assistance with this issue, please contact Drake Support at (828) 524-8020.

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Last Modified: Last Year