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14267: Drake Hosted - Software Availability & Software Update Schedule


Drake Hosted

Drake Hosted: What years of Drake Tax and Drake Accounting are available in Drake Hosted? How often is each year updated automatically by Drake? 

 

Software Availability

Drake Tax

When you sign up for Drake Hosted, the current year tax program will automatically be available in Hosted. Once the new year of Drake Tax is released in early December, it will be added to Drake Hosted. Selected prior years of Drake Tax are available upon request. The chart below provides examples.

Year of
Drake Tax


Drake Hosted On-boarding or Program Addition Request Date
December 1, 2018 - April 15, 2019*
April 16, 2019 – November 30, 2019*
2019     
Not Available yet 
2018  Yes - Automatic Yes - Automatic
2017 Yes - Automatic
Available on Request**
2016 Available on Request**
Available on Request**
2015 Available on Request**
Available on Request**
2014 and prior Not Available Not Available

Drake Accounting

When you sign up for Drake Hosted, the current year of Drake Accounting will be made available in Hosted if you purchased a license for it. (If you do not see it in your Citrix Workspace desktop, please contact our Support team.) Prior years of Drake Accounting will be available upon request.
Year of
Drake Accounting


Drake Hosted On-boarding or Program Addition Request Date
January 1, 2019 - December 31, 2019*
2019 Yes - Automatic
2018 Available on Request**

Drake CWU

When you sign up for Drake Hosted, you must request for a prior-year version of Drake CWU to be added. Certain prior years of Drake CWU are available upon request. 2018 was the last year DrakeCWU was released.   

Year of
Drake CWU


Drake Hosted On-boarding or Program Addition Request Date
January 1, 2019 - December 31, 2019*
2018 Available on Request**
2017 Available on Request**
2016 Available on Request**
2015 and prior Not available

Important Notes:

  • *Dates are estimated; availability is subject to the actual release date of the software program. 
  • To request for a program to be added, customers should contact Drake Support by email at Hosted@DrakeSoftware.com or by phone at (828) 524 - 8020. Be sure to include your account number in any email requests. 
  • **Installation of additional years of Drake Tax, Drake Accounting, or Drake CWU will increase the amount of storage space used on Drake Hosted. Storage is allocated in 5 GB blocks and expands responsively based on use; the storage billing rate will adjust accordingly. 
  • Customers who signed up for Drake Hosted prior to the dates above may have additional prior year programs installed. These prior year programs will not be removed from Hosted for applicable accounts.
  • Customers can request in writing to have prior year versions of Drake Tax, Drake Accounting, or Drake CWU removed.
    • IMPORTANT: It is your responsibility to backup all of the data you wish to keep (client files, configuration files, etc.) prior to requesting to have a program removed.
    • Requests should be emailed by the primary account contact to Hosted@DrakeSoftware.com, and must include confirmation that you have backed up all of the files that you want to keep so that the entire program folder can be removed.
  • Use of current and prior year versions of Drake Tax, Drake Accounting, and Drake CWU are subject to the restrictions of the licensing agreement and additional licenses may be required to activate and use the software. Pay-Per-Return (PPR) customers do not have access to Drake Accounting or Drake CWU, unless the license is purchased separately. See “Drake Hosted - License Agreement” in Related Links below. 
  • Serial numbers for any licensed versions are available by logging in to the Drake Software Support Website > My Account > My serial numbers

Software Update Schedule

Software updates are performed daily at 4am EST and should last no longer than an hour. System updates are performed weekly on Sunday at 4 am EST and should last no longer than two hours. During these planned/scheduled maintenance periods, all users must be logged off.  

Drake Tax

After the first shipment of each season (around December 1st), that new current year program, will be updated nightly through the entire season and up until the release of next year's software - around December 1st the following year. 
The prior year programs will be updated as follows:

  • Prior year - weekly. 
  • Two years prior - monthly.
  • Three years prior (or older) - annually. 

Any urgent software updates will be applied as soon as possible, regardless of the version.

For any of these programs, you can install updates manually from Tools > Update Manager > Get Updates within Drake Tax. 

Drake Accounting

After the first shipment of each season (around December), that new current year program will be updated nightly through the entire season and up until the release of next year’s software - around December the following year. Prior-year programs will be updated as follows:

  • Prior-year: weekly
  • Two years prior: monthly
  • Three years prior: annually

Any urgent software updates will be applied as soon as possible, regardless of the version.

Drake Accounting will automatically install any available updates when the program is started. They can also be installed manually from Tools > Install Program Updates.

Drake CWU

The Drake CWU programs are not currently auto-updated. Updates must be manually installed as needed from Tools > Install Program Updates.

 


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