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15025: Secure Access for IRS e-Services


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What is secure access for IRS e-Services?
 

e-Services 

e-Services is a suite of web-based tools provided by the IRS to allow tax professionals, reporting agents, mortgage industry professionals and payer to complete transactions online. Some of the tools available include:

  • Registration Services,
  • e-File Application and summary (needed to e-file through Drake, see Related Links below),
  • Transcript Delivery,
  • Taxpayer Identification Matching.

e-Services is only available to approved IRS business partners, and is not open to the public.

​Secure Access

To better protect taxpayers, the IRS recently upgraded its identity verification process for e-Services and other online tools. Secure Access Authentication implements more rigorous identity verification to prevent taxpayer impersonations and account takeovers by thieves.

Secure Access better protects online tools and taxpayer data by using multiple factors to verify the identities of new users registering for the first time.

After registration and identity verification, Secure Access continues to protect information after the registration process using a two-factor authentication to access the e-Services tools.

Initial Identity Verification

The initial verification with Secure Access has three stages:

  1. Identity verification with IRS
  2. Financial verification with third party vendor
  3. Mobile device verification

For the identity check with the IRS, you will need the following information readily available:

  • Full Name
  • E-Mail Address
  • Mailing Address
  • Date of Birth
  • SSN or ITIN
  • Tax Filing Status

For the financial verification process, you will need an account number from one of the following:

  • Credit Card (no debit cards or American Express)
  • Home Mortgage Loan
  • Home Equity (second mortgage) Loan
  • Home Equity Line of Credit (HELOC)
  • Auto Loan

The IRS does not retain this information, but uses it to provide another layer of identity verification through financial records. If you have a credit "freeze," it must be lifted before this process can be completed.

Users are also required to have a text-enabled mobile phone to complete the verification process. The mobile phone must be associated in the individuals name being verified via Secure Access. ​Only U.S. based mobile phones may be used. Landlines, Skype, Google Voice or any virtual phones as well as pay-as-you-go phones may not be used.

If you do not have a phone associated with your name, you can request a verification code to be sent to you via U.S. Mail.

To get started, 

  1. Review these links from the IRS: 
  2. Then, access your account by going to your normal login page and entering your e-Services username.
  3. You will receive a prompt that will direct you through the new registration process.
  4. If you are unable to complete the online registration, see Exception Processing below. 

Exception Processing

If you are an existing e-Services user who cannot register online via Secure Access and needs exception processing, call the e-Help desk at 1-888-841-4648 (select your language, then prompt 1 and remain on the line until an assistor picks up) 7:30 a.m. Eastern to 7 p.m. Eastern. Callers should have their prior and current year tax information available and be required to answer certain authentication questions. If the caller cannot answer the question or fails to authorize, he or she must visit a local IRS office and present two forms of government issued identification.

After verifying his or her identification in person at an IRS office, the individual will call the e-Help desk again to complete the verification process. If the authentication is passed, an activation code will be sent, which is needed to complete the online process.

Logging in After the Initial Secure Access Verification is Complete

Returning users who have completed the Secure Access verification process, must log in to e-Services with their username and password. They will also need to enter a security code sent to them via text or the IRS2Go app. This two-factor authentication process is required for every subsequent logon to the e-Services site.

The IRS2Go app is available for free on the Apple App Store, Google Play Store and Amazon App Store. It will work on mobile devices powered by Apple (iPhone and iPad), Android (phones and tablets by Google, Samsung and other manufacturers) or Amazon (Amazon Fire tablets).


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