Drake Accounting®: When I try to activate DAS, I receive an "Invalid Credentials or Inactive Account" error message. What is causing this?
When attempting to activate Drake Accounting®, you receive the following message:
To correct this issue, verify that the following information is entered correctly under Firm > Firm Information Setup:
- Account Number
- e-File Password
If you are unsure what your Account Number or e-File password is, this information can be retrieved by going to Drake Software Support > Account > e-File Password.
Also, check your Windows settings to ensure that the time is set up and is set to the correct time zone:
- Go to Windows Settings.
- Click Time & Language.
- On the Date & Time tab, make sure that:
- Set Time automatically is On.
- The Time Zone selection drop list is accurate to your location.