Drake Software Knowledge Base
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Users may experience issues signing in or delays receiving verification emails due to a third-party email service outage. This may impact access to the Drake Software Support website, Drake Hub, Drake Portals, and Rightworks. We are monitoring the situation and will share updates as available.
Due to expected winter weather in areas surrounding our call centers, you may experience longer wait times when contacting our Support Team.
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Frequently Asked Questions
Renewing your software is simple on the Drake Software Support website. See Drake Tax - Purchases and Renewals for details.
Drake Tax - Return Due Dates and Deadlines has a detailed list of due dates by return type.
Drake Hub is an integrated practice management platform that consolidates essential Drake Software tools into one convenient interface. Designed to improve work-flow, visibility, and automation, it replaces the legacy Drake User Manager with enhanced, centralized functionality. See Drake Hub Overview for details.
See Drake Workflow (Beta) for more information about the workflow tools.
Multi-sites will continue to use the Drake User Manager. See Drake User Manager - Overview and Configuration for details.
Drake Pay is a secure, modern solution that you can use to streamline and simplify how you receive payments for tax preparation services. See Drake Pay - Overview and Frequently Asked Questions for details.
You can download and install available versions of Drake Tax and Drake Accounting through the Drake Download Center. Installing from the Drake Software Support website ensures that you are installing the most up-to-date version of the program. See Drake Tax - Installation or Drake Accounting - Installation for details.
Be sure to review the system requirements before installing. See Drake Tax - System Requirements and Drake Accounting - FAQs and System Requirements for details.
You can install Drake Tax and DAS on a networked or stand-alone computer. See Network Setup for details.
Some states have implemented restrictions on what information is allowed to be transferred over from year-to-year. See Drake Tax - State Update Limitations for details.
There are four basic steps to e-filing. Complete, select, and transmit the return, then process acks. See Drake Tax - e-Filing a Return for details.
Drake Software provides several ways to verify that a return has been e-filed and accepted. See Drake Tax - Return Status: Checking Acknowledgments and Drake Tax - Search EF Database, Common Acks, and Rejection Codes for details.
You can use Form 9325 or the EF Notice page to notify the taxpayer that their return has been accepted. See Drake Tax - Form 9325 or EF Notice: Notifying a Taxpayer after IRS Acceptance for details.
Once a return has been processed by the IRS, taxpayers can check their refund status online. See Drake Tax - Where's My Refund or Amendment for more information and links.
You can easily generate and file extensions for federal and state forms by following the guidelines provided by return type:
You can easily generate and file amended federal and state forms by following the guidelines provided by return type: