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Article #: 16763
Overview
In some cases, antivirus software may mistakenly identify Drake Accounting files as threats. This is known as a false positive and can interfere with normal program operation. Antivirus interference may cause issues such as the program failing to open, freezing, or unexpectedly crashing.
An antivirus program typically loads at startup and runs in the background, scanning files and registry entries for potential threats. As a best practice, exclude the entire Drake Accounting folder from antivirus scanning. However, some antivirus programs do not allow folder-level exclusions, requiring individual files to be excluded instead.
If an antivirus program will not allow you to exclude an entire folder, the following Drake Accounting files should be excluded:
- Exclude the following “.exe” files in the main Drake Accounting® folder (substitute YY for the year of DAS):
- DrakeAccounting20YY.exe
- DrakeAccounting20YY.exe.config
- Updater.exe
- Exclude all of the “.dll” files in the following folders:
- dll
- x86
- x64
After adding the exclusions, restart Drake Accounting and verify whether the issue is resolved.
If the issue persists after configuring the recommended exclusions, contact Drake Software Support for additional assistance.