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16805: Hosting on Rightworks - Accessing the Rightworks Desktop (Mac)


Rightworks Desktop

Hosting on Rightworks: How do I set up access to my Rightworks Desktop on a new computer that uses a Mac?

 

Accessing your Rightworks Desktop is a simple process when you use the Rightworks Setup Wizard.

Before getting started, make sure that you do not have any active remote desktop sessions and that Citrix, if installed for another application, is not running.

Follow these steps to install the Remote Desktop Program and configure your desktop. 

  1. On your internet browser, log in to AppHub.  
  2. On the left, choose My Apps.
  3. On the right, choose Download Setup Wizard
  4. Select your computer platform by clicking the Mac icon on the right. 
  5. The wizard will begin to download. If it does not open automatically, you may need to double-click on the download to launch the wizard. The download will appear as a .dmg file. 
  6. You will get an error message from Mac saying that the file cannot be opened. Click OK
  7. Click on the Apple icon at the top left of your desktop. 
  8. Select System Preferences. The system preferences window opens displaying a variety of options. 
  9. Select Security and Privacy. A pop-up window will display with four tabs. 
  10. On the General tab, there will be a section that says ""SetupWizard" was blocked from use because it is not from an identified developer." Verify that is says "Setup Wizard." Click Open Anyway
  11. Another pop-up will display. Click Open.
  12. The Rightworks Setup Wizard opens. Click Next.
  13. The wizard will check system prerequisites. When it finishes, click Next
  14. Enter in your Rightworks account credentials to sign in.
    • Mark the box to upload files as yes if you want to upload files during this process. You can always upload files later. 
    • If there is no hosting package assigned to the user, the setup user will display an error message and you will be unable to continue. Contact your Account Owner or Account Admin to verify your access. 
  15. Choose files to upload (optional). See Related Links below if uploading files later.
  16. Click Next to continue. 
  17. The wizard will begin configuring your desktop shortcut and installing TSPrint and TSScan which will allow you to easily print from or scan to the RN desktop and Drake applications.
    • Note: You may have to allow the installation of these programs depending on your computer security and antivirus settings. 
  18. Click Finish when it has completed.
  19. You will see a pop-up that tells you to Install RDC Client. This is required on a Mac computer, as the remote desktop client is not automatically installed by the OS. Click OK.
  20. This will open the Mac App store to the most recent version of Microsoft Remote Desktop. Click to download and install the app. 
  21. When the app launches, click the + button and then Add PC
  22. In the Add PC window, the PC name is your server address.
    • Contact Drake Support if you do not have this server address available. 
    • The Friendly name field can be used to name the shortcut something easy to recognize such as "Rightworks."
  23. Next you will need to add your User account, by clicking Add User Account.
  24. Enter your Rightworks credentials and click Save
  25. Click Save
  26. On your task bar you should see the remote desktop icon. Right-click on the icon and go to Options to enable the setting Keep in Dock

Click the remote desktops icon to launch your Rightworks Desktop. Your installed applications should display. If you do not have any icons, logoff of your Rightworks Desktop and check to see what applications have been chosen on AppHub. See Related Links below for details on installing applications. Note that only certain user roles have access to install their own applications. Some users may need to contact the Account Owner or Account Admin for assistance. 

Optional Settings

Dual monitors 

If you use more than one monitor, you may want to extend the display of your Rightworks Desktop across all monitors. This is not enabled by default. For steps on enabling this setting, see Related Links below. 

    Additional Devices 

    If you use additional "plug-and-play" devices such as card readers, signature pads, scanners, and printers, ensure that the remote session has access to those devices. This setting is enabled by default when you install the Rightworks connection via the setup wizard, but should be checked if you experience any issues with using your device. To enable this setting, do the following: 

    1. Log off of your Rightworks Desktop by double clicking on the logoff icon.
      • Do not simply close the remote session window. Always use the log off icon to ensure that you have properly ended your session. You can also right click on the Start menu in the Rightworks Desktop and choose sign out. 
    2. Right click on the Rightworks icon on your local desktop. 
    3. ​Choose Edit.
    4. Go to the Local Resources tab. 
    5. Under Local devices and resources, click More.
    6. Check the box Other supported Plug and Play (PnP) devices
    7. Click OK.
    8. Click on the General tab. 
    9. Click Save

    Login Issue - Fingerprint Scanners or Password Managers

    Some users have reported issues, including the message "invalid credentials," when trying to launch the RDP if they use a fingerprint scanner or password manager on their local computer. You will need to manually enter your login credentials for the Rightworks Desktop instead of attempting to use a fingerprint scanner or password manager.


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