How do I clear EF Message 5384?
There are three ways to clear this message:
- From the Home window of the software, select Setup > Options > EF tab. To the left, under Select to Turn On, verify that you want to Alert preparer when bank product is not included. Deselect if you prefer not to be alerted when a bank product is not included.
- From the General tab in data entry of the return, fill out the BANK screen for your banking partner, located under the Electronic Filing and Banking section to the lower right. Each banking partner has a different screen name, such as EPS for EPS or TPG for the Tax Products Group (Santa Barbara).
- If the return is not eligible for a bank product, open the EF screen (EF Selections) and select Return not eligible for a bank product under ADDITIONAL OPTIONS.