When I try to get updates I get the error “Invalid Login.” What should I do?
Remove the password that has been entered in Setup > Electronic Filing & Account Information (ERO). Re-enter the case-sensitive password. The new e-file password must be entered, which may be retrieved by going to Drake Software Support > Account > e-File Password.
Note that the password is case sensitive and does not contain any spaces. If copying and pasting from your e-File Password page, make sure that you do not copy any blank spaces.
If you cannot resolve the problem, please contact Drake Support at (828) 524-8020.