The Drake icon doesn't appear on the workstation desktops. How can I get new icons?
In some cases, the desktop icons may not appear as expected when you run the executable located in Z:\DrakeYY\nwclient\NWClient.exe (where Z: is the network server and YY the software year). On some systems an additional step may be needed.
Drake22 and Future
If you are comfortable navigating in the network file structure, from each workstation, right-click on Z:\DrakeYY\FT\DrakeTax20YY.exe (where Z: is the network server and YY the software year) and select Send to > Desktop (create shortcut).
Starting with Drake22, make sure that you have also chosen to run the DrakeTaxPrerequisites.exe in the NWClient Folder on the workstation to ensure that all required prerequisites are installed.
Drake21 and Prior
If you are comfortable navigating in the network file structure, from each workstation, right-click on Z:\DrakeYY\FT\DrakeYY.exe (where Z: is the network server and YY the software year) and select Send to > Desktop (create shortcut).
If you are not comfortable with this process, contact an IT professional, or Drake Support for assistance at (828) 524-8020.