GruntWorx - Job Fails Because PDF Extraction Failed

Article #: 13018

Last Updated: October 18, 2024

 


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If you see a notification that the PDF extraction failed, the PDF has a Document open password or a Permissions password. Generally, any password-protected document submitted as part of a GruntWorx job will cause the entire job to fail. Some protected PDF documents that allow printing can be processed. GruntWorx must be able to open, extract and assemble all the PDFs submitted to process a job.

If you have a paper-version of the document, rescan the document and make sure that you do not set a password. If you received the PDF electronically, and are unable to remove the password protection, you may need to have the PDF sent to you without a password.

Note  If you have Adobe Acrobat , use the Adobe guidelines for removing the password protection.