You can enable multi-factor authentication through Duo for use on your Rightworks login for the AppHub portal, the File Manager, and your Rightworks Desktop. MFA with Hosting on Rightworks is not required. This is available in addition to the MFA process available on Drake Tax, Drake Accounting, and Drake Portals (SFP).

Enabling MFA

1. Log in to the AppHub portal for Rightworks with your Rightworks credentials.

2. At the top right, click on your name to access your settings

3. Click on Security Settings.

4. Click the Enable Multi-Factor Authentication button.

5. A pop-up displays indicating that MFA has been enabled. Click Close.

6. Log out of your Rightworks account by clicking in your name in the top right and selecting Logout.

7. Log back in to the AppHub portal for Rightworks.

8. You are prompted to Protect your App Cloud. Click Start Setup.

9. Choose the Mobile phone radio button as your type of device, then click Continue.

10. Select your country code and then type your mobile phone number into the box.

11. Verify your entry and check the box You entered (###) ###-####. Is this the correct number?

12. Click Continue.

13. Follow either a or b below for the next part of the process.

    1. If you already have a Duo mobile account linked to this mobile device, continue here. If not, skip to b below.

       • You are prompted to verify ownership of your phone number by receiving a call or text message. Click either Call Me or Text Me.

       • Enter the 6-digit code that you received either by call or text.

       • Click Verify.

       • Click Continue.

       • Skip to step 14 below.

    2. If you do not have a Duo mobile account linked to this device:

       • Select what type of phone is associated with the phone number you entered in step 10.

       • Click Continue.

       • Download the Duo mobile application from the Apple App Store or Google Play Store on to your mobile device. When finished, click I have Duo Mobile installed.

       • On your mobile device, open the Duo Mobile app.

       • Tap the + button.

       • Scan the QR code displayed on the computer browser. This will link your phone's Duo Mobile app to your Rightworks user account.

       • Click Continue.

14. Your phone type will display on a Settings and Devices window. Choose your future authentication preference from the drop list:

    • Ask Me to choose an authentication method (recommended)

    • Automatically send this device a Duo Push

    • Automatically call this device

15. Click Continue to Login.

16. The enrollment was successful. This next authentication prompt will allow you to log back in.

    If you chose "Ask Me" above then your mobile device will show a screen with three options:

    1. Duo Push - Send Me a Push: This option will send a push notification to your mobile device. You will have to click the Approve button on your device before you can log in.

    2. Call Me - Call Me: This option will call your listed phone number. You will need to answer the call and then press any button to authenticate.

    3. Passcode - Enter a Passcode: This option will text you a six-digit code. Enter this number into the passcode box to authenticate your login.

    Tip  If you chose an automatic setting, you will receive either a push notification or phone call without having to make a selection on the screen. Proceed with approving the push or verifying the phone call.

17. You can choose the option "Remember me for 2 hours," if desired.

18. Once you are logged back in to AppHub, on the Settings menu you will see that MFA has been enabled.

Disabling MFA

You can choose to disable MFA on your account by following these steps:

1. Log in to the AppHub portal for Rightworks with your Rightworks credentials.

2. Verify your login using the MFA process through Duo.

3. Click on your name at the top right to access your settings.

4. Select Security Settings.

5. Click Disable MFA.

6. A window displays that the MFA has been disabled. Click Close.

7. After this, you will no longer be asked to provide multi-factor authentication when logging in.

Resetting MFA

If you have switched mobile devices, and retained the same phone number, you can add a new MFA device to your Rightworks account by following the steps from Duo: https://guide.duo.com/add-device.

If you need to reset MFA, and cannot use the process listed above, contact the Drake Support Rightworks team at (828) 349-5556.