Changes to your monthly subscriptions such as adding package subscriptions or users, assigning or un-assigning packages to users, and deactivating packages and deleting seats or users, require options to be updated on both the Drake Software Support website and the AppHub portal for Rightworks.

Add New Seat

First, on the Drake Software Support website, click on Account > Manage Rightworks.

• Change the Number of monthly subscriptions to drop box to Activate.

• Enter the number of users or seats to add.

• Click Submit to apply the changes

Next, log in to the AppHub portal for Rightworks to either add a new user or edit an existing user to assign the package.

Add to New User

• In the AppHub portal for Rightworks, open the Admin Console.

• On the Users tab, click Add User and complete the new user setup window.

• Click Next.

• Assign a package to that user by clicking on it. The number of available seats will decrease by 1.

• Click Next.

• Select additional options, if needed. Click Next.

• Review and confirm the details, then click Add User.

Assign to Existing User

If the user already exists, but doesn't have an assigned package,

• In the AppHub portal for Rightworks, open the Admin Console.

• Go to the Users tab and choose that user. The assigned package column shows none.

• The user profile displays. Scroll down to the Package section and choose the change package icon:

• Click on the package(s) to assign. The number of remaining packages will decrease by 1.

• Then choose Save.

Deactivate a Seat

There are two options when you are deactivating a seat. You can choose to deactivate and keep the user profile (for future re-activation), or deactivate and delete the user's profile entirely.

Keeping User Profile

First, on the Drake Software Support website, click on Account > Manage Rightworks.

• Change the Number of monthly subscriptions to drop box to Deactivate.

• Enter the number of Users to deactivate.

• Click Submit to apply the changes.

Then, log in to the AppHub portal for Rightworks.

• Go to Packages & Add-ons, click on the Package Name.
• The list of users displays. Check the box to the left of the user(s) and click the option Remove Users from Package.
  • Alternatively, click on the remove icon to remove the packages or add-ons from the user.

Deleting User Profile

First, on the Drake Software Support website, click on Account > Manage Rightworks.

• Change the Number of monthly subscriptions to drop box to Deactivate.

• Enter the number of Users to deactivate.

• Click Submit to apply the changes.

Then, log in to the AppHub portal for Rightworks.

• Go to the Admin Console and then the Users tab.

• Check the box to the left of the user and click the option Delete User(s).