Drake Tax - Reason = 22 When Installing Updates
Article #: 13281
Last Updated: November 06, 2024
While downloading and installing software updates an error message may occur stating "Reason 22 = File Locked." This issue typically occurs when a file that is being updated is currently in use on the computer or on another network workstation.
To correct this error take these following steps:
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Make sure all other instances of Drake Tax, Drake Documents, Drake Scheduler, and Automatic Backups (uncheck Enabled box) on the network are closed.
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Try to get updates again by going to Tools > Update Manager > Manual Updates: Get Updates.
If this does not work, the following steps may be required:
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Ensure that Drake Tax is not running in the background by opening your Windows task manager (Ctrl + Shift + ESC) and checking for any processes of Drake listed.
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Turn off Drake Reminders.
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Go to the Drake Scheduler and click Setup > Appointment tab.
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Un-check Use Reminders Set to.
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Click OK on the pop-up window and then OK again to save the changes.
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Exit Drake Scheduler.
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Turn off Auto Updates on any other workstations (other than the one on which you are currently installing updates).
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Go to Tools > Update Manager.
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Click Auto Update Settings.
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On the right side of the Drake 2023 Update Manager window choose the radio button Off under Automatic Updates.
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Click Exit.
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Select Yes to exit the Update Manager.
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Exit Drake Tax on the workstation.
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Make sure that Drake Tax is not in read-only mode.
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Go to the drive where Drake Tax is installed (i.e. C:\).
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Right-click on the Drake folder and select Properties.
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At the bottom of the window under Attributes check to be sure that the Read-only box is NOT marked.
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If it is marked as read-only, remove the check mark and click OK. Make sure to Apply changes to this folder, sub-folders and files (if presented with a pop-up window Confirm Attribute Changes).
Note You may have to reboot the computer/server for the change to take effect.
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Try to get updates again by going to Tools > Update Manager > Manual Updates: Get Updates.
Tip Reason 22 may occasionally be caused by interference from an antivirus program (such as Kaspersky or UltraAV). See Drake Tax - Configuring an Antivirus for more information about antivirus configuration, then contact an IT professional for assistance.
If you continue to experience issues, please contact our Support line at (828) 524-8020.