Drake Tax - Invalid Login Message When Updating Software

If you are getting an invalid login message when trying to update the software, remove the password that has been entered in Setup > Electronic Filing & Account Information (ERO). Re-enter the case-sensitive password. The new e-file password must be entered, which may be retrieved by going to the Drake Software Support website > Account > e-File Password.

Note that the password is case sensitive and does not contain any spaces. When copying and pasting from your e-File Password page, make sure that you do not copy any blank spaces (use the Copy button instead).

If you cannot resolve the problem, please contact Drake Support at (828) 524-8020.