When you experience issues with your serial number entry, or viewing and calculating tax returns, the first thing to check is the type of processor that your machine is running. It is likely that your machine is running a processor using the ARM-based architecture. ARM-based processors are not currently supported by any Drake Software desktop product.

Many laptops use ARM-based processors. Examples include: Microsoft Surface Pro, Samsung Galaxy Book, HP Elite Folio, Lenovo Flex 5G and the Acer Spin 7. Additionally, the entire Apple “Mac” line of desktops and laptops currently in production use the M1 chip or M2 chip, which is an ARM-based processor.

Processor Type

To check which type of processor your computer uses:

• Open Settings.

• Click on the System icon.

• Click About on the left side menu at the very bottom.

• Under Device specifications on the right side, check the System type. This will indicate either a x86-based processor (32-bit), x64-based processor (64-bit), or an ARM-based processor.

If your computer is not using an ARM-based processor and you continue to experience issues, contact Drake Support for assistance at (828) 524-8020,

Drake Tax Online Exception

Drake Tax Online (DTO) supports access from any internet-enabled device - see Drake Tax Online - Overview for more information.

Rightworks Exception

As long as the other system requirements for Rightworks are met, you should be able to use that computer when accessing Drake Software through Hosting on Rightworks. see Rightworks – Frequently Asked Questions for requirements.