Last Updated:
Article #: 10583
Cause
This may be caused by a firewall interfering with the connection between your computer and the Drake Software servers.
Solution
If so, the problem can be resolved by adjusting the firewall to allow access to this Drake Software address:
rtppatch.drakesoftware.com
For more information, see Drake Tax – Identifying a Firewall and Drake Tax – Configuring a Firewall .