Contacting Drake Software Support

Article #: 10888

Last Updated: October 18, 2024

 


Tags: Drake TaxDASDrake AccountingDDMDrake DocumentsDrake PayDrake PortalsDrake SchedulerDrake ZeroDrakeZeroDZGrunt WorxGruntWorxRight WorksRightworksSecureFileProSFPWeb 1040Web1040

Drake Tax logo

For questions about Drake Software products and services, you can contact Drake Support by phone, email, or chat.

Support Hours

January 2 – April 15 April 16 – December 31
Monday – Friday: 8:00 AM – 10:00 PM (ET) Monday – Friday: 8:00 AM – 9:00 PM (ET)
Saturday: 8:00 AM – 6:00 PM (ET) Saturday: 9:00 AM – 5:00 PM (ET) 

Holidays

Drake Support is closed on the following days:

  • New Year's Day

  • Memorial Day

  • Juneteenth

  • Independence Day

  • Labor Day

  • Veterans Day

  • Thanksgiving Day

  • Day after Thanksgiving

  • Christmas Eve

  • Christmas Day

Phone Numbers and Email Addresses

Department Phone Email
General Support (828) 524-8020 Support@DrakeSoftware.com
Drake Accounting Software (DAS) (828) 349-5908  DAS@DrakeSoftware.com
Hosting on Rightworks (828) 349-5556 N/A
Accounting Department (828) 349-5900 Accounting@DrakeSoftware.com
Software Conversion (828) 349-5546 N/A
Spanish Support (828) 349-5500 N/A
Drake Portals (828) 349-5725 N/A
Drake Pay (828) 349-5724 DrakePaySupport@DrakeSoftware.com
Sales (800) 890-9500 Sales@DrakeSoftware.com
Feedback N/A Feedback@DrakeSoftware.com
Education N/A Education@DrakeSoftware.com

Note  Support emails can be sent directly from Drake Tax. An extensive list of email support addresses, including those for state-specific support, is available in the Drake Software Support Address Book at Help > Email.

Chat support can be accessed through Drake Tax by navigating to Help or Support > Drake Chat Support.

See Service Resources for additional information.