Contacting Drake Software Support
Article #: 10888
Last Updated: November 18, 2024
For questions about Drake Software products and services, you can contact Drake Support by phone, email, or chat.
Support Hours
January 2 – April 15 | April 16 – December 31 |
---|---|
Monday – Friday: 8:00 AM – 10:00 PM (ET) | Monday – Friday: 8:00 AM – 9:00 PM (ET) |
Saturday: 8:00 AM – 6:00 PM (ET) | Saturday: 9:00 AM – 5:00 PM (ET) |
Holidays
Drake Support is closed on the following days:
-
New Year's Day
-
Memorial Day
-
Juneteenth
-
Independence Day
-
Labor Day
-
Veterans Day
-
Thanksgiving Day
-
Friday and Saturday after Thanksgiving
-
Christmas Eve
-
Christmas Day
Phone Numbers and Email Addresses
Department | Phone | |
---|---|---|
General Support | (828) 524-8020 | Support@DrakeSoftware.com |
Drake Accounting Software (DAS) | (828) 349-5908 | DAS@DrakeSoftware.com |
Hosting on Rightworks | (828) 349-5556 | N/A |
Accounting Department | (828) 349-5900 | Accounting@DrakeSoftware.com |
Software Conversion | (828) 349-5546 | N/A |
Spanish Support | (828) 349-5500 | N/A |
Drake Portals | (828) 349-5725 | N/A |
Drake Pay | (828) 349-5724 | DrakePaySupport@DrakeSoftware.com |
Sales | (800) 890-9500 | Sales@DrakeSoftware.com |
Feedback | N/A | Feedback@DrakeSoftware.com |
Education | N/A | Education@DrakeSoftware.com |
Note Support emails can be sent directly from Drake Tax. An extensive list of email support addresses, including those for state-specific support, is available in the Drake Software Support Address Book at Help > Email.
Chat support can be accessed through Drake Tax by navigating to Help or Support > Drake Chat Support.
See Service Resources for additional information.