Contacting Drake Software Support
Article #: 10888
Last Updated: September 26, 2025
For questions about Drake Software products and services, you can contact Drake Support by phone, email, or chat.
| January 2 – April 15 | April 16 – December 31 |
|---|---|
| Monday – Friday: 8:00 AM – 10:00 PM (ET) | Monday – Friday: 8:00 AM – 9:00 PM (ET) |
| Saturday: 8:00 AM – 6:00 PM (ET) | Saturday: 9:00 AM – 5:00 PM (ET) |
Holidays
Drake Support is closed on the following days:
-
New Year's Day
-
Memorial Day
-
Juneteenth
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Independence Day
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Labor Day
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Veterans Day
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Thanksgiving Day
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Friday and Saturday after Thanksgiving
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Christmas Eve
-
Christmas Day
See Drake Pay – Overview and Frequently Asked Questions for closures specific to Infinicept/Launchpay.
Phone Numbers and Email Addresses
| Department | Phone | |
|---|---|---|
| General Support | (828) 524-8020 | Support@DrakeSoftware.com |
| Drake Accounting Software (DAS) | (828) 349-5908 | DAS@DrakeSoftware.com |
| Hosting on Rightworks | (828) 349-5556 | N/A |
| Accounting Department | (828) 349-5900 | Accounting@DrakeSoftware.com |
| Software Conversion | (828) 349-5546 | N/A |
| Spanish Support | (828) 349-5500 | N/A |
| Drake Portals | (828) 349-5725 | N/A |
| Drake Pay | (828) 349-5724 | DrakePaySupport@DrakeSoftware.com |
| Sales | (800) 890-9500 | Sales@DrakeSoftware.com |
| Feedback | N/A | Feedback@DrakeSoftware.com |
| Education | N/A | Education@DrakeSoftware.com |
Note Support emails can be sent directly from Drake Tax. An extensive list of email support addresses, including those for state-specific support, is available in the Drake Software Support Address Book at Help > Email.
Chat Support can be accessed through Drake Tax by navigating to Help or Support > Drake Chat Support.
See Service Resources for additional information.
Drake Tax Program Availability, Support, and Updates
| Program Year | Software Download Available? | Customer Support Available? * | Software Product Updates Available? * |
|---|---|---|---|
| 2017 and Prior | Not Available | Not Available | Not Available |
| 2018 | Available | Not Available | Not Available |
| 2019 | Available | Not Available | Not Available |
| 2020 | Available | Not Available | Not Available |
| 2021 | Available | Not Available | Not Available |
| 2022 | Available | Available | Available |
| 2023 | Available | Available | Available |
| 2024 | Available | Available | Available |
*Drake Software’s customer support services and software updates are governed by each software product’s End User License Agreement. Drake Software generally offers customer support and software updates for prior-year products on a commercially reasonable basis. For more information or questions about program support or availability, contact Drake Software Support at (828) 524-8020.
Drake Accounting Program Availability, Support, and Updates
| Program Year | Software Download Available? | Customer Support Available? * | Software Product Updates Available? * |
|---|---|---|---|
| 2018 and Prior | Not Available | Not Available | Not Available |
| 2019 | Available | Not Available | Not Available |
| 2020 | Available | Not Available | Not Available |
| 2021 | Available | Not Available | Not Available |
| 2022 | Available | Not Available | Not Available |
| 2023 | Available | Not Available | Not Available |
| 2024 | Available | Available | Not Available |
| 2025 | Available | Available | Available |
*Drake Software’s customer support services and software updates are governed by each software product’s End User License Agreement. Drake Software generally offers customer support and software updates for prior-year products on a commercially reasonable basis. For more information or questions about program support or availability, contact Drake Software Support at (828) 524-8020.