Contacting Drake Software Support
Article #: 10888
Last Updated: June 15, 2026
Important Drake Software Support will be closed Friday, June 19, and Saturday, June 20, in observance of Juneteenth. Support will resume normal business hours on Monday, June 22.
For questions about Drake Software products and services, you can contact Drake Support by phone, email, or chat.
January 2 - April 15
Monday - Friday: 8:00 AM - 10:00 PM (ET)
Saturday: 8:00 AM - 6:00 PM (ET)
April 16 - December 31
Monday - Friday: 8:00 AM - 9:00 PM (ET)
Saturday: 9:00 AM - 5:00 PM (ET)
Note The above hours are for Phone Support. Live Chat Support is available starting at 9:00 AM EST.
Holidays
Drake Support is closed on the following days:
-
New Year's Day
-
Memorial Day
-
Juneteenth
-
Independence Day
-
Labor Day
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Veterans Day
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Thanksgiving Day
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Friday and Saturday after Thanksgiving
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Christmas Eve
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Christmas Day
See Drake Pay - Overview and Frequently Asked Questions for closures specific to Infinicept/Launchpay.
Phone Numbers and Email Addresses
| Department | Phone | |
|---|---|---|
| General Support | (828) 524-8020 | Support@DrakeSoftware.com |
| Drake Accounting Software (DAS) | (828) 349-5908 | DAS@DrakeSoftware.com |
| Drake Tax Online (DTO) | (828) 349-5727 | |
| Hosting on Rightworks | (828) 349-5556 | N/A |
| Accounting Department | (828) 349-5900 | Accounting@DrakeSoftware.com |
| Software Conversion | (828) 349-5546 | N/A |
| Spanish Support | (828) 349-5500 | N/A |
| Drake Portals | (828) 349-5725 | N/A |
| Drake Pay | (828) 349-5724 | DrakePaySupport@DrakeSoftware.com |
| Sales | (800) 890-9500 | Sales@DrakeSoftware.com |
| Feedback | N/A | Feedback@DrakeSoftware.com |
| Education | N/A | Education@DrakeSoftware.com |
Note Support emails can be sent directly from Drake Tax. An extensive list of email support addresses, including those for state-specific support, is available in the Drake Software Support Address Book at Help > Email.
Chat Support can be accessed through Drake Tax by navigating to Help or Support > Drake Chat Support.
See Service Resources for additional information.
Drake Tax Program Availability, Support, and Updates
| Program Year | Software Download Available? | Customer Support Available? * | Software Product Updates Available? * |
|---|---|---|---|
| 2018 and Prior | Not Available | Not Available | Not Available |
| 2019 | Available | Not Available | Not Available |
| 2020 | Available | Not Available | Not Available |
| 2021 | Available | Not Available | Not Available |
| 2022 | Available | Not Available | Not Available |
| 2023 | Available | Available | Available |
| 2024 | Available | Available | Available |
| 2025 | Available | Available | Available |
| 2026 | Not Yet | Available | Available |
*Drake Software’s customer support services and software updates are governed by each software product’s End User License Agreement. Drake Software generally offers customer support and software updates for prior-year products on a commercially reasonable basis. For more information or questions about program support or availability, contact Drake Software Support at (828) 524-8020.
Drake Accounting Program Availability, Support, and Updates
| Program Year | Software Download Available? | Customer Support Available? * | Software Product Updates Available? * |
|---|---|---|---|
| 2019 and Prior | Not Available | Not Available | Not Available |
| 2020 | Available | Not Available | Not Available |
| 2021 | Available | Not Available | Not Available |
| 2022 | Available | Not Available | Not Available |
| 2023 | Available | Not Available | Not Available |
| 2024 | Available | Not Available | Not Available |
| 2025 | Available | Available | Available |
| 2026 | Available | Available | Available |
| 2027 | Not Yet | Available | Available |
*Drake Software’s customer support services and software updates are governed by each software product’s End User License Agreement. Drake Software generally offers customer support and software updates for prior-year products on a commercially reasonable basis. For more information or questions about program support or availability, contact Drake Software Support at (828) 524-8020.