Contacting Drake Software Support
Article #: 10888
Last Updated: April 11, 2025
Important Drake Support will be available for pre-deadline assistance on Sunday, April 13, 2025, from 12:00 PM to 6:00 PM (EST).
For questions about Drake Software products and services, you can contact Drake Support by phone, email, or chat.
| January 2 – April 15 | April 16 – December 31 |
|---|---|
| Monday – Friday: 8:00 AM – 10:00 PM (ET) | Monday – Friday: 8:00 AM – 9:00 PM (ET) |
| Saturday: 8:00 AM – 6:00 PM (ET) | Saturday: 9:00 AM – 5:00 PM (ET) |
Holidays
Drake Support is closed on the following days:
-
New Year's Day
-
Memorial Day
-
Juneteenth
-
Independence Day
-
Labor Day
-
Veterans Day
-
Thanksgiving Day
-
Friday and Saturday after Thanksgiving
-
Christmas Eve
-
Christmas Day
See Drake Pay – Overview and Frequently Asked Questions for closures specific to Infinicept/Launchpay.
Phone Numbers and Email Addresses
| Department | Phone | |
|---|---|---|
| General Support | (828) 524-8020 | Support@DrakeSoftware.com |
| Drake Accounting Software (DAS) | (828) 349-5908 | DAS@DrakeSoftware.com |
| Hosting on Rightworks | (828) 349-5556 | N/A |
| Accounting Department | (828) 349-5900 | Accounting@DrakeSoftware.com |
| Software Conversion | (828) 349-5546 | N/A |
| Spanish Support | (828) 349-5500 | N/A |
| Drake Portals | (828) 349-5725 | N/A |
| Drake Pay | (828) 349-5724 | DrakePaySupport@DrakeSoftware.com |
| Sales | (800) 890-9500 | Sales@DrakeSoftware.com |
| Feedback | N/A | Feedback@DrakeSoftware.com |
| Education | N/A | Education@DrakeSoftware.com |
Note Support emails can be sent directly from Drake Tax. An extensive list of email support addresses, including those for state-specific support, is available in the Drake Software Support Address Book at Help > Email.
Chat Support can be accessed through Drake Tax by navigating to Help or Support > Drake Chat Support.
See Service Resources for additional information.