Resolving EF Message 6060 regarding a Refund Advantage (RA) bank product screen and the DD screen

Both an RA bank product screen with a direct deposit request and a DD screen cannot be completed at the same time in the same return for a federal refund.

You can have a bank product screen for the federal refund and use the DD screen to directly deposit the state refund (if you are not using a bank product for the state refund).

To accomplish this, on the federal DD screen select No for the Federal selection and select the state as needed from the State/city selection drop list.

Returns with other bank product providers have similar messages, such as:

• TPG (Tax Products Group), EF Message 5056

• RCB (River City Bank), EF Message 5739

• RF (Refundo), EF Message 6129

• EPS (EPS Financial), EF Message 5762