Drake Portals - Adobe Reader Opening Upon Upload

Article #: 10498

Last Updated: May 28, 2025

 

Tags:Drake PortalsSFP

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When you upload a document to a client, the document is first printed and then uploaded. If you use the Drake PDF printer, there is an option you can select to have Adobe Reader open the document after you have printed it.

To prevent Adobe Reader from opening when you upload a document:

  1. On the Home window of Drake, select Setup > Printing > Printer Setup.

  2. Select the (F8) Edit Printer Settings tab.

  3. Select the Drake PDF Printer from the Select Printer drop list.

  4. Clear the option to Launch Adobe after creating a ‘Drake PDF’.
    Launch Adobe after creating a Drake PDF checkbox

  1. Click Update.

Caution  Clearing this option applies to all documents you print with the Drake PDF printer.

Note  If you have a different PDF reader set up as your default PDF program, that program will open instead of Adobe Reader.

Tip  This setting may cause the Drake Portals upload error "This process cannot access the file ________ because it is being used by another process" if Adobe Reader or another valid PDF reader is not set as the default PDF program. See Drake Tax - Changing File Associations for steps on checking file settings.