Drake Tax - Reason = 9 File May Be Corrupt

Article #: 14205

Last Updated: October 21, 2024

 

Tags: Drake Tax

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Cause

This error is caused by updates/patches that may have been damaged during the update process. This error can be recognized by the following situation:

  • When logging into the software, a prompt will be given that updates are necessary or that uninstalled updates have been found.

  • The Update Installer window will open.

  • After selecting to Install, an Update Error! Message produces, indicating Reason = 9: File may be corrupt, and will display which file may be causing the error. Retain the Patch number shown in the error to reference to Drake Support.

Image showing what a Reason = 9 Update Error message looks like.

Solution

This error can only be remedied with the assistance of Drake Support. If you experience this issue, please contact Drake Support at (828) 524-8020 for assistance in correcting the error.