Knowledge Base

10583: Error Message or 0 Byte Updates When Updating Drake Software

Firewalls, AV and Other Interference

When I try to update Drake, the updates are 0 byte in size, or I get a Drake error message telling me make a screenshot and contact Drake.

This may be firewall interference. If so, the problem can be resolved by adjusting the firewall to allow access to this Drake website address:

CA Internet Security Suite or other CA firewall products have been reported to cause this problem.

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Last Modified: 3 Years Ago