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13223: Installing Updates - Another Instance of Drake is Open


Installing Updates

When I try to get updates, I see a message warning that "Drake Tax Software is open, possibly on another computer." How do I resolve this?
 
This warning means that one of the following is true:
  • the software is open more than once on a single computer,
  • the software is open on more than one workstation on a network, or
  • you are on a network and Windows is keeping the software open on another workstation even though you closed it.
  • you need Windows updates on one or more computers in the network.

The software is open more than once on a single computer.

  1. Close the other instances of the software on the computer.
  2. Try installing updates.
  3. If the message still appears, open Task Manager.
    • Open Task Manager by typing Task Manager into the Windows Search Bar, then select Task Manager.
  4. In Task Manager, close all Drake applications (Drake Documents, Drake Scheduler, Drake Tax, etc.).
  5. Try installing updates.
  6. If the message still appears, the software may be open on another workstation on a network, or you are on a network and Windows is keeping the software open on another workstation, even though you closed it.

The software is open on more than one workstation on a network.

  1. Close the other instances of the software on the other workstations.
  2. Try installing updates.
  3. If the message still appears, the software may be open more than once on a single computer, or you are on a network and Windows is keeping the software open on another workstation, even though you closed it.

You are on a network and Windows is keeping the software open on another workstation even though you closed it.

If you’re on a network and using Windows 7, Windows may be holding the software open even though you have closed it.

To close the software, use one or more of the following processes: 

  1. Restart the server.
  2. After the server has restarted, click Yes on the workstation to install the updates.

or

  1. If you cannot reboot the server, reboot each workstation running from the server.
  2. When the workstations have all rebooted, install the updates.

or

  1. After confirming each instance of Drake is closed, open and close the software on every workstation (login is not required).
  2. After opening and closing Drake on every workstation, install the updates on the server computer.

You need Windows updates on one or more computers in the network.

Check for missing Windows updates on each computer. If any computers are missing updates, install updates. After all computers are up-to-date, attempt to run the Drake Tax updates. 

If you are still unable to install updates, or if the problem keeps recurring, contact Drake Tax Support at (828) 524-8020.


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