16884: Hosting on Right Networks - Signature Pads

Supported Pads

Drake Software supports the use of Topaz and Scriptel signature pads within both Drake Tax and Drake Accounting. Only certain brands and models are supported for Hosting on Right Networks:

General information about signature pads in Drake Tax and further information on how to purchase can be found in KB 11638. General information about signature pads in Drake Accounting can be found in KB 15110. 

Setup and Applying Signatures

The signature process within Hosting on Right Networks is the same as from the local installation of Drake Tax and Drake Accounting.  

Troubleshooting

Scriptel - Preparer's Signature Rubber Stamp

Enable the Plug and Play Devices Setting

In order for Hosting on Right Networks to recognize your signature pad, ensure that the remote session has access to those devices. This setting is enabled by default when you install the Right Networks connection via the setup wizard, but should be checked if you experience any issues with using your device. To enable this setting, do the following: 

1. Log off of your Right Networks Desktop by double clicking on the logoff icon.
   • Do not simply close the remote session window. Always use the log off icon to ensure that you have properly ended your session. You can also right click on the Start menu in the Right Networks Desktop and choose sign out. 
2. Right click on the Right Networks icon on your local desktop. 
3. ​Choose Edit.
4. Go to the Local Resources tab. 
5. Under Local devices and resources, click More.
6. Check the boxes:  
   • Ports 
   • Other supported Plug and Play (PnP) devices. 
7. Click OK.
8. Click on the General tab. 
9. Click Save. 

No Compatible Signature Device Detected 

If you get a pop-up message that says "No Compatible Signature Device Detected":   

• Verify that that the signature pad is connected to your computer.
• Ensure that the correct options have been chosen based on the pad that you are using (step 8 below).
• Verify that you are using a supported Scriptel or Topaz signature pad.
• If using a Scriptel pad, verify that you have an active ScripTouch Remote license with Scriptel and have downloaded the corresponding driver to your computer. 

COM Ports

The Topaz BSB interface signature pads recommended for desktop Drake installations are plug-and-play, with installation handled by your operating system. The signature pad must be installed - connected to your computer - to identify the COM port it uses. After the signature pad is installed:

1. Open the Device Manager via Control Panel on your Windows machine. In Windows 10, you can access the Device Manager by typing device manager in the Search field on the Windows toolbar, selecting Device Manager from the search list and pressing Enter.
   
2. In Device Manager, locate Ports (COM & LPT). It has Communications Port listed with a COM port number at the end. Note the COM number:
   
   If more than one communications port is displayed, contact Drake Support, (828) 349-5556, for assistance in determining which COM port the signature pad uses.
3. Close Device Manager and open Drake in Hosting on Right Networks.
4. At Setup > Printing > E-Signature Setup, double click on the preparer name to set up the signature. Follow the prompts to continue. 
5. If the signature pad is not recognized, you may get a pop-up message that says "No Compatible Signature Device Detected."
6. Check to make sure that the signature pad is connected to your computer, then click OK.
7. Click Setup. The Sign Options window opens.

8. Ensure that the correct options have been chosen based on the pad that you are using: